Definitions
The terms below clarify the meaning of common expressions used throughout this policy so you can quickly find relevant information about personal data and how we use it.
- Personal data means any information that identifies you or can be used to identify you directly or indirectly, such as name, email, phone number, job title, company name, billing details, and communication content.
- Processing refers to any action performed on personal data including collection, recording, organization, storage, adaptation, retrieval, consultation, disclosure, and deletion.
- User means an individual who interacts with Solemora, including prospective and existing clients, coaching participants, workshop attendees, and visitors to hdmora.club.
- Service refers to the executive leadership coaching, one-to-one mentoring, group workshops, assessments, and related advisory services offered by Solemora.
- Cookies are small files placed on your device to store information about preferences, website usage, and to support functionality such as login, scheduling, and analytics.
Data Collection
We collect personal data that is necessary to provide coaching and mentoring services, communicate with you, and run our business responsibly. Data collection includes information you provide directly and data collected automatically when you use our website and services.
Data You Provide
When you sign up for services, contact us, or use our booking tools, you provide information that enables us to deliver tailored coaching and manage our relationship with you.
- Full name and preferred name
- Email address and professional contact details
- Phone number and scheduling preferences
- Company name, job title, and business profile
- Assessment responses, coaching goals, and session notes you agree to share
- Billing and payment information needed to process invoices
Automatically Collected Data
When you visit hdmora.club or use our online tools, we may collect technical data automatically to maintain and improve the website and services.
- IP address and approximate geographic location
- Device and browser type, operating system, and screen resolution
- Pages visited, session duration, and navigation patterns
- Referrer URL and campaign tracking information
- Cookies, session identifiers, and local storage data
- Performance and error logs for diagnostics
Third-Party Data
We may receive data about you from trusted third parties when you choose to connect or transact through integrated services. We limit such sharing and process only what is necessary to provide the agreed service.
- Scheduling platforms and calendar integrations used to manage appointments
- Payment processors for handling invoices and receipts
- Analytics and CRM providers to improve client experience and service delivery
Purposes of Processing
We process personal data for clear, specific purposes that enable us to deliver coaching and maintain a professional client relationship. Processing is proportionate and limited to what is necessary.
- To deliver coaching, mentoring, workshops, assessments, and follow-up resources
- To communicate about appointments, billing, and service updates
- To manage payments, invoices, and contractual obligations
- To personalize coaching materials and advice based on client inputs
- To analyze service usage and improve offerings through aggregated analytics
- To ensure security, fraud prevention, and compliance with legal obligations
- To respond to inquiries, complaints, or legal requests
- To perform administrative tasks required for business operations and records
Legal Bases for Processing
Where applicable, we rely on a lawful basis to process your personal data. These bases ensure processing is legitimate, transparent, and fair.
- Performance of a contract or pre-contractual measures necessary to deliver services
- Consent where you have explicitly agreed to receive marketing or specified processing
- Legitimate interests such as service improvement, fraud prevention, and direct communications relevant to you
- Compliance with legal obligations imposed on Solemora as a business operating in Singapore
GDPR and EU Data Rights
If you are located in the European Economic Area, UK, or Switzerland, you have specific rights under applicable data protection laws. We recognize these rights and provide mechanisms to exercise them.
- Right to access the personal data we hold about you
- Right to request correction of inaccurate or incomplete data
- Right to request deletion of personal data in certain circumstances
- Right to request restriction of processing where accuracy or lawful basis is in question
- Right to object to processing based on legitimate interests or direct marketing
- Right to data portability where processing is based on consent or contract and carried out by automated means
Cookies
We use cookies and similar technologies to provide core website functionality, improve user experience, and measure how our services are used.
Cookies we use include session cookies (temporary), persistent cookies (remembering preferences), functional cookies (support site features), and analytics cookies (collect anonymized usage data).
Categories: essential cookies for site operation, performance cookies for analytics, functional cookies for preferences, and marketing cookies to tailor communications where consented.
You can manage cookie settings via your browser preferences or through available consent tools on hdmora.club. Disabling certain cookies may affect site functionality and booking features.
Cookie Policy
Data Sharing
We do not sell personal data. Data may be shared with service providers and partners who act on our behalf to deliver services and support business operations under appropriate contractual safeguards.
- Payment processors and business institutions to process invoices securely
- Scheduling and calendar services to coordinate coaching sessions
- Analytics and hosting providers to maintain and improve hdmora.club
- Professional advisors such as legal or accounting firms when necessary for compliance
- CRM and support platforms used to manage client relationships and service delivery
- Affiliated consultants and contractors engaged to deliver specialized program elements under confidentiality terms
International Transfers
Solemora is based in Singapore and may transfer personal data to countries outside your jurisdiction when necessary for service delivery. We take steps to ensure an adequate level of protection for your data.
Safeguards include contractual protections, standard contractual clauses where applicable, technical measures such as encryption, and careful selection of vendors that meet recognized security standards.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with legal or regulatory obligations.
Account and client relationship information is retained while your account is active and for a reasonable period afterward to manage potential follow-up, billing queries, and compliance obligations.
Communications and session notes are kept to maintain continuity of coaching and for quality assurance. Where retention is no longer necessary, data will be deleted or anonymized.
Technical logs and analytics data are retained for limited periods to support security, troubleshoot issues, and analyze service performance, then aggregated or removed as appropriate.
You may request deletion of your personal data. We will assess such requests and remove data that we are not required to retain for legal, regulatory, or legitimate business reasons within a reasonable timeframe.
Security
The security of your personal data is important. We apply administrative, technical, and organizational measures to protect data against unauthorized access, loss, misuse, or alteration while balancing usability and service delivery.
- Encryption of data in transit and at rest where feasible
- Access controls and role-based permissions for staff and service providers
- Regular security assessments, staff training, and incident response planning
Your Data Rights
You have rights regarding your personal data and may exercise them by contacting our data protection contact. We aim to respond promptly and transparently to all requests.
- Request access to a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal data where there is no lawful reason for retention
- Request restriction of processing or to object to certain processing activities
- Withdraw consent where processing is based on consent and request data portability
- Right to withdraw consent for processing where consent was previously provided, subject to legal and contractual limitations.
- Right to restrict or object to certain types of processing, including profiling and direct marketing, where applicable under Singapore law.
- Right to lodge a complaint with the Personal Data Protection Commission (PDPC) or another supervisory authority if you believe your data protection rights have been infringed.
How to exercise your privacy rights
To submit a request to access, rectify, erase, restrict processing, or port your personal data, contact Solemora using the contact details below or the form on hdmora.club/contact. Provide sufficient information to verify your identity and to describe your request. We will inform you of any additional information needed to process your request.
We aim to respond to valid privacy requests within 30 days of receipt. Complex requests may require more time; if so, we will notify you of the expected timeframe and any required verification steps.
Marketing communications
Solemora may use your contact information to send relevant updates about executive coaching programs, mentoring opportunities, events and resources. Marketing use will be based on your consent or other lawful grounds. Messages are tailored to your indicated interests to ensure relevance and practical value for your leadership and business development goals.
You can opt out of marketing at any time by following the unsubscribe link in our emails or by contacting us through the website. Opting out will not affect transactional messages related to services you have engaged with.
Children's privacy
Our services are intended for adult professionals. We do not knowingly collect personal data from children under 18. If we become aware that we have unintentionally collected information from a minor, we will take steps to delete it promptly.
Third-party links
Our site and communications may include links to third-party websites or resources. Those sites operate independently and have their own privacy practices. Solemora is not responsible for third-party content or their data handling practices. Review third-party privacy notices before sharing personal information.
Changes to this policy
We may update this privacy policy to reflect changes in our services or legal obligations. Material changes will be posted on hdmora.club with the effective date. Continued use of our services after the effective date indicates acceptance of the updated policy.